At PetjoyShopUSA, our mission is to deliver your products with safety, transparency, and outstanding customer service. This Shipping Policy outlines all the necessary information regarding shipping and delivery to ensure a smooth and satisfying shopping experience.
The delivery timeframe shown at checkout begins after payment confirmation. Only once your payment is approved will your order be prepared and dispatched. Order preparation and processing typically takes 1 to 3 business days.
Standard shipping is free, unless you choose another available shipping method. If alternative options are offered, their prices and estimated delivery times will be displayed at checkout, based on your location and the carrier selected.
Some of our products are imported and shipped directly from international suppliers in countries such as the United States, France, China, Switzerland, and Germany. Our strict quality control ensures that you receive only top-tier products.
The average delivery time after dispatch is 8 to 12 business days.
For payments made via credit card, approval is usually immediate, allowing for faster shipment processing.
Based on our customer feedback and shipping history, 85% of orders are delivered within two weeks of dispatch. However, in rare cases, delays may occur due to external factors such as customs inspections, public holidays, strikes, or peak seasons—beyond the control of Petjoy Shop USA.
Petjoy Shop USA guarantees the delivery of all orders. We commit to issuing a full refund for any product lost or misplaced during shipping. All orders are shipped with insurance and come with free tracking to ensure a secure and reliable delivery.
If your order is not delivered within 70 business days after shipment (excluding events beyond our control), you will receive a 100% refund of the amount paid.
📦 Please note: Your order may be shipped in separate packages, especially if items come from different suppliers. Therefore, it's normal to receive them at different times.
If your purchase includes two or more items, each may be shipped individually with a unique tracking code.
All orders are shipped via local postal services or private couriers. A tracking number will be provided via email once your order is dispatched. You can use it to track your shipment on the Track Your Order section of our website or directly on the carrier’s website.
Orders will be shipped to the address provided at checkout. Please double-check your shipping details to avoid delivery issues. In some cases, if the recipient is unavailable or delivery is restricted in your area, the local post office may leave a notice for pickup at the nearest branch.
Make sure someone is available to receive the package at the provided address. The carrier will attempt delivery up to three times. If unsuccessful, the package will be held at the nearest branch, where it must be collected within 7 calendar days.
Petjoy Shop USA is not responsible for incorrect or incomplete addresses provided by the customer. In such cases, the courier service may not reattempt delivery, and the customer will need to recover the parcel directly. If the package is returned to us, a new shipping fee will be charged for resending the product.
For any questions or further assistance, our Customer Support team is available at support@petjoyshopusa.com.
Petjoy Shop USA is committed to providing a safe and transparent shopping experience, ensuring excellence in all our shipping procedures.
